At GV Computer Education, we are committed to delivering high-quality services and courses that meet your expectations. We recognize that unforeseen circumstances may lead to cancellations, and we aim to make this process as straightforward as possible. This Cancellation and Refund Policy outlines the terms and conditions governing cancellations and refunds.

1.  General Overview

Our courses and services are provided with the utmost care and precision. Due to the nature of our offerings, certain restrictions apply to cancellations and refunds. This policy applies to all customers enrolling with GV Computer Education, whether online or through other sales channels.

2. Cancellation Policy Customer-Initiated Cancellations Eligibility for Cancellations:
   • Customers can cancel their course enrollment within 24 hours of registration without incurring any penalties.
   • Once a course has commenced or materials have been delivered, cancellations will no longer be accepted.
   • Custom or personalized training sessions cannot be canceled under any circumstances due to their bespoke nature.

Process for Cancellation:

To request a cancellation, customers must:

• Provide the order or registration number and a reason for
• Submit the request within the eligible time

Seller-Initiated Cancellations

In certain cases, GV Computer Education may need to cancel an order or enrollment, including:

• If the course or service is
• If there are issues with payment
• If the provided customer information is incomplete or

In such cases, customers will be informed promptly, and any payments already made will be refunded in full.

3.  Refund Policy

Eligibility for Refunds

Refunds may be issued under the following circumstances:

1. Defective or Incomplete Services: If the service provided is significantly different from what was described at the time of purchase.
2. Non-Delivery of Services: If the service or course is not delivered within the promised timeframe, and the delay exceeds 15 business days (beyond standard exceptions such as natural calamities or technical issues).

Refunds will not be provided in the following cases:

• For custom or personalized training sessions, unless a service defect is
• If the refund request is initiated after the eligible cancellation

Refund Request Process

Customers seeking a refund must adhere to the following steps:

1. Initiate the Request: Contact GV Computer Education to inform us of the issue. Provide details such as the order or registration number, reason for refund, and any supporting evidence.
2. Inspection and Approval: Refunds will only be issued after successful approval of the refund request based on eligibility criteria.

Refund Processing Timeline

Once a refund is approved, the credit time will depend on the payment method used:

• Credit/Debit Cards: 7-10 business
• Net Banking or UPI: 3-5 business

Customers will receive a confirmation email or notification once the refund has been processed.

4.  Non-Refundable Items

Certain items or services are not eligible for refunds:

• Custom or personalized training sessions: Sessions tailored specifically for the
• Sale or promotional items: Services purchased during sales or promotions are considered final sale and cannot be refunded.

5.  Exceptions to the Policy

Custom Services

Custom or bespoke training sessions are tailored specifically for the customer and cannot be canceled or refunded unless a defect is identified.

Delays Due to External Factors

GV Computer Education is not responsible for delays caused by external factors, such as technical disruptions or natural disasters. Refunds for delays will only be considered if the delay exceeds the stated timeframe by more than 15 business days.

6.  Customer Responsibilities

To ensure a smooth cancellation and refund process, customers are expected to:

• Provide accurate and complete registration or order
• Retain proof of purchase and any related
• Adhere to the timelines mentioned in this

Failure to comply with these responsibilities may result in the rejection of cancellation or refund requests.

7.  Resolution of Disputes

In the event of a disagreement regarding cancellations or refunds, customers can reach out to our dispute resolution team. The decision of GV Computer Education management will be final and binding.

8.  Policy Updates

GV Computer Education reserves the right to modify or update this policy at any time without prior notice. Customers are encouraged to review the policy periodically to stay informed of any changes.